Uptime Robot showing wrong stats

Hello,

I’ve noticed for quite some time now that “Advanced Uptime Monitor” is no longer displaying accurate data from Uptime Robot. Older sites are all showing 100%, even if they were offline at times.

Newly added sites are displayed as “Up” but the graph for the last 24 hours remains empty, even though the sites were added a few days ago.

The API key is correct. I have checked that. And when I add new sites via MainWP, they are also added to Uptime Robot. But for some reason, the retrieval of statistics seems to be disrupted.

Hey @marowi

How many sites do you have in the Advanced Uptime Monitor and do you have a free or paid Uptime Robot account?
The free accounts have pretty strict API rate limits.

Also, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server (your-mainwp-dashboard.com/wp-admin/admin.php?page=ServerInformation), on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Hi @bojan

Thanks for your help!

It’s the free plan, and I’m currently monitoring 26 websites.

Here is the system report: (removed)

Free Uptime Robot accounts a rate limit of only 10 requests per minute .

Requests include creating new monitors through the MainWP extension, but also fetching information about existing monitors.

Can you please navigate to this page wp-admin/admin.php?page=ActionLogs, set the logging to “Advanced Uptime Monitor” and save settings. Delete any existing logs.

Then please refresh the AUM page (wp-admin/admin.php?page=Extensions-Advanced-Uptime-Monitor-Extension) once or twice and check the logs.

The logs may contain Child Site URLs, so feel free to DM me those logs.

Thanks @bojan

I DMed you the logs.

Thanks for the logs. I am not seeing any evidence of the API rate limits in them.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Please refer to this Community thread by its URL in the ticket.