Hello. I am having an issue with logging into virusdie. I used the form to signup with my email, it sends me the temp password but when I put that in, i get an error Account creation failed. Please try again or contact support. Thank you 
Hey @Max
I’ve just tried to create a new account, and I couldn’t replicate that issue.
After you got the password in the email, did you enter it in this field?
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Yes I did it as exactly as the screenshots.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.4.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.64.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1n Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A , , _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_gets, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_, socket_create_pair, socket_read, source, stream_socket_server, symlink, virtual,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apc, apcu, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, memcached, mongodb, msgpack, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 512M Pass
PHP Post Max Size >=2M 100M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 100M Pass
PHP Version >=7.4 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.4.20-MariaDB-1:10.4.20+maria~buster-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 63.94 MB
Operating System Linux
Request Time 1708140075
Server Protocol HTTP/1.0
Server self connect Not expected HTTP response body:
Server Software Apache/2.4.58 (Debian)
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.6.0.1 | Detected: 4.6.0.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests1
Maximum simultaneous requests 2
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 4
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 12
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.6 Active Pass
MainWP Cache Control Extension 4.0.3 Active Pass
MainWP Code Snippets Extension 4.0.3 Active Pass
MainWP Custom Dashboard Extension 4.1.2 Active Pass
MainWP Database Updater Extension 4.0.4 Active Pass
MainWP Domain Monitor Extension 4.1 Active Pass
MainWP Favorites Extension 4.0.12 Active Pass
MainWP Lighthouse Extension 4.0.5 Active Pass
MainWP Maintenance Extension 4.1.2 Active Pass
MainWP SSL Monitor Extension 4.0.5 Active Pass
MainWP UpdraftPlus Extension 4.0.10 Active Pass
MainWP Virusdie Extension 4.0.1 Active Pass
MainWP Wordfence Extension 4.0.10 Active Pass
Termageddon for MainWP 2.2.1 Active Pass
### Plugin Version Status ###
Breeze 2.1.4 Active
MainWP Dashboard 4.6.0.1 Active
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall5.47 Active
Wordfence Security 7.11.3 Active
WP Mail SMTP 3.11.1 Active
Thanks for the system reports.
Can you try temporarily deactivating all non-MainWP plugins and set the active theme to one of the default ones (e.g. Twenty Twenty-Four) and try once more?
In general, caching plugins are not recommended for MainWP Dashboard. Most of the content is dynamic so the caching plugins cannot offer great performance improvements. You are naturally free to experiments with individual settings in the plugin until you find the culprit.
After trying multiple times and emails, I got it to work and connect! I know there is a free scan weekly, do I need to add them anywhere to start scan or when would the scan start? Thank you
1 Like
Hey @Max
Great, I’m glad you’ve managed to connect the extension.
The weekly free scan is automatic, so you don’t have to do anything. But keep in mind that the On-demand scans require a premium Virusdie subscription.
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