White label extension support form not shown to all users

Peter46 · February 27, 2025, 1:18pm

On my child sites I have activated and personalized the white label support form. It works fine for the administrator account, showing a dasboard menu item and a button in the admin bar. But for other users these don’t appear. I used Advanced Access Manager plugin and configured it to show to all users/roles, set a special right to the URL of the support form without success. The same for User Role Editor.
What capability is needed for this dashboard item to be displayed?

bojan · February 27, 2025, 3:54pm

Hey @Peter46

There isn’t an option for this out-of-the-box, but we do have a filter which can control this setting.
Please find the code at this link:

gist.github.com

https://gist.github.com/bogdan-mainwp/a2aca10733a138d91e87e7e3835cebde

branding-support-form.php

<?php

// Add one of the following code snippet to the functions.php file of the active theme of your child site(s).

// Enable Support form for all roles
add_filter( 'mainwp_branding_role_cap_enable_contact_form', 'mycustom_mainwp_branding_role_cap_enable_contact_form' );
function mycustom_mainwp_branding_role_cap_enable_contact_form( $input = false ) {
  return true;
}

This file has been truncated. show original

Adjust the desired roles in this line to your preference: $allowed_roles = array( ‘contributor’, ‘editor’, ‘administrator’, ‘author’ );

The easiest way to apply the code to your Child Sites is by using our Code Snippets extension.

Peter46 · February 27, 2025, 10:47pm

Thank you, that works fine!

system · March 1, 2025, 10:47pm

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.