Since the last update to the WooCommerce Status extension the information reported is inaccurate. For example, it shows that I have no orders on hold and shows that I have no sales for the month (this is per site on the extension page, and on the dashboard).
I have 1 site that has 100+ orders in the last 48 hours with 1 of them on hold, but the only thing reflected is the orders processing number.
Hi @7thcircle
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 512M Pass
WordPress Version >=3.6 6.3.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.68.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1f Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=128M 512M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.1.25 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.34-26 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 10.5 MB
Operating System Linux
Request Time 1699560067
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body: Access denied
Access denied
Error code 1020
You do not have access to 7thcirclemaintenance.com.The site owner may have set restrictions that prevent you from accessing the site.
Error details
Provide the site owner this information.
I got an error when visiting 7thcirclemaintenance.com/wp-cron.php?mainwp_run=test.
Error code: 1020
Ray ID: 8238a557fbbb29b5
Country: US
Data center: iad11
IP: 5.161.201.118
Timestamp: 2023-11-09 20:01:07 UTC
Click to copy
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Performance & security by Cloudflare
Server Software nginx/1.21.6
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 366
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.5.3 | Detected: 4.5.3 Pass
MainWP legacy backups enabled No
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 10
Maximum simultaneous requests per ip3
Maximum simultaneous sync requests 12
Minimum delay between requests 200
Minimum delay between requests to the same ip500
Number of child sites 36
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledNo
Primary Backup System WPvivid Backup for MainWP
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron Yes
WP Core advanced automatic updates enabledNo
### Extensions Version License Status ###
Activity Log for MainWP 2.1.1
Advanced Uptime Monitor Extension 5.2.6 Active Pass
Boilerplate Extension 4.1.3 Active Pass
Dashboard Lock 4.0.2 Active Pass
MainWP API Backups Extension - BETA4.0.06 Active Pass
MainWP Cache Control Extension 4.0.3 Active Pass
MainWP Custom Dashboard Extension 4.1.2 Active Pass
MainWP Custom Post Type 4.0.4 Active Pass
MainWP Database Updater Extension 4.0.4 Active Pass
MainWP Domain Monitor Extension 4.0.6 Active Pass
MainWP Favorites Extension 4.0.12 Active Pass
MainWP File Uploader Extension 4.1.2 Active Pass
MainWP Google Analytics Extension 4.1.4 Active Pass
MainWP iThemes Security Extension 4.1.4 Active Pass
MainWP Lighthouse Extension 4.0.5 Active Pass
MainWP Maintenance Extension 4.1.2 Active Pass
MainWP Pro Reports Extension 4.1.3 Active Pass
MainWP SSL Monitor Extension 4.0.5 Active Pass
MainWP Sucuri Extension 4.1 Active Pass
MainWP Team Control 4.0.4 Active Pass
MainWP White Label Extension 4.1.4 Active Pass
MainWP WooCommerce Status Extension4.0.9 Active Pass
Termageddon for MainWP 2.2.1 Active Pass
WPvivid Backup MainWP 0.9.31
### Plugin Version Status ###
7th Circle Designs' E-Mail Helper 3.0.0 Active
7th Circle Maintenance Site Plugin 2.2.2 Active
Activity Log for MainWP 2.1.1 Active
Advanced Database Cleaner PRO 3.2.3 Active
Customized WP Die Error Page 1.1.1 Active
FluentSMTP 2.2.6 Active
MainWP Dashboard 4.5.3 Active
Patchstack Security 2.2.1 Active
WP 2FA - Two-factor authentication for WordPress2.5.0 Active
WP Crontrol 1.16.0 Active
WP fail2ban 5.2.1 Active
WPvivid Backup MainWP 0.9.31 Active
WPvivid Backup Plugin 0.9.92 Active
WPvivid Plugins Pro 2.2.21 Active
7TH CIRCLE DESIGNS MANAGEMENT
7th Circle Designs Management Version 4.5.3 4.5.3 Pass
WordPress
WordPress Version >=3.4 6.3.2 Pass
WordPress Memory Limit >=64M 512M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=7.4 8.1.25 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 512M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 64M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 64M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open file
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key length
error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key lengthWarning
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.18.1 7.68.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1fPass
OpenSSL Working Status Yes Yes Pass
MySQL SETTINGS
MySQL Version >=5.0 8.0.34-26 Pass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true Warning
SERVER INFORMATION
WordPress Root Directory /var/www/tudorrosesamplerguild.com/htdocs/
Server Name www.tudorrosesamplerguild.com
Server Software nginx/1.21.6
Operating System Linux
Architecture 64 bit
Server IP 5.161.79.197
Server Protocol HTTP/2.0
HTTP Host www.tudorrosesamplerguild.com
HTTPS ON - on
Server self connect Not expected HTTP response
Performance & security by Cloudflare
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/119.0
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 111.71 MB
Complete URL https://www.tudorrosesamplerguild.com/wp-admin/index.php
Request Time 1699559903
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content N/A
Currently Executing Script Pathname /var/www/tudorrosesamplerguild.com/htdocs/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab
Remote Address 47.160.75.12
Remote Host N/A
Remote Port
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V8.1.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled
PHP Loaded Extensions Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
7th Circle Designs’ Blog Add-Ons 3.2.2 Active
7th Circle Designs’ Client Branding 3.0.1 Active
7th Circle Designs’ E-Mail Helper 3.0.0 Active
7th Circle Designs’ SEO Add-ons 3.3.1 Active
7th Circle Designs’ WooCommerce EXTRA Add-Ons 3.1.2 Active
7th Circle Designs’ WooCommerce Standard Add-Ons 3.0.2 Active
Admin Columns Pro 6.3.5 Active
Admin Menu Editor Pro 2.22 Active
Advanced Database Cleaner PRO 3.2.3 Active
Akismet Anti-spam: Spam Protection 5.3 Active
Astra Pro 4.4.0 Active
Broken Link Checker 2.2.3 Active
BuddyPress 11.4.0 Active
BuddyPress Members only 3.3.3 Active
BuddyPress Profile Visibility Manager 1.9.3 Active
BuddyPress Xprofile Custom Field Types 1.2.6 Active
Cache Purge Helper 0.1.4 Active
Cloudflare 4.12.2 Active
Content Control 2.0.12 Active
Customized WP Die Error Page 1.1.1 Active
Discontinued Product Stock Status for WooCommerce 1.1.4 Active
Event Tickets 5.6.7 Inactive
Event Tickets Plus 5.7.7 Inactive
Featured Images in RSS for Mailchimp & More 1.6.2 Active
FluentSMTP 2.2.6 Active
Follow-Up Emails 4.9.51 Active
GenerateBlocks 1.8.2 Active
GenerateBlocks Pro 1.6.0 Active
Gravity Forms 2.7.16 Active
Gravity Forms Akismet Add-On 1.0 Active
Gravity Forms Dropbox Add-On 3.1 Active
Gravity Forms Mailchimp Add-On 5.2.0 Active
Gravity Forms Zapier Add-On 4.2 Active
GTM4WP 1.18.1 Active
Kadence WooCommerce Email Designer 1.5.12 Active
7th Circle Designs Management 4.5.3 Active
7th Circle Designs Management reports 2.2 Active
Nav Menu Roles 2.1.2 Active
Nav Menu Roles + WooCommerce Memberships Bridge 1.0.0 Active
Nginx Helper 2.2.3 Active
Patchstack Security 2.2.0 Active
Pattern Manager 0.3.1 Active
Perfmatters 2.1.8 Active
PublishPress Checklists 2.9.0 Active
PublishPress Revisions 3.5.4 Active
Rank Math SEO 1.0.205 Active
Rank Math SEO PRO 3.0.48 Active
Redirection 5.3.10 Active
Redis Object Cache 2.4.4 Active
Relevanssi 4.21.1 Active
ShortPixel Image Optimizer 5.4.3 Active
The Events Calendar 6.2.5 Active
The Events Calendar Extension: Events Control 1.4.1 Active
The Events Calendar Pro 6.2.3 Active
TRSG Site Plugin 3.7.0 Active
User Switching 1.7.0 Active
WooCommerce 8.2.1 Active
WooCommerce Advanced Notifications 1.4.3 Active
WooCommerce Anti Fraud 5.6.0 Active
WooCommerce Conditional Shipping and Payments 1.15.4 Active
WooCommerce Memberships 1.25.0 Active
WooCommerce Order Status Control 1.16.0 Active
WooCommerce Order Status Manager 1.15.2 Active
WooCommerce PayPal Payments 2.4.0 Active
WooCommerce Product Add-ons 6.5.0 Active
WooCommerce Smart Coupons 8.7.0 Active
WooCommerce Stripe Gateway 7.6.2 Active
WooCommerce Tab Manager 1.16.0 Active
WordPress Toolbar Editor 1.4.2 Active
WP Activity Log 4.6.1 Active
WP Crontrol 1.16.0 Active
WPvivid Backup Plugin 0.9.92 Active
WPvivid Plugins Pro 2.2.21 Active
WP YouTube Lyte 1.7.22 Active
Thanks @7thcircle.
I was able to reproduce an issue with the values for the On Hold and Sales This Month fields.
The development team will look into it, and I’ll update you via this ticket as soon as I have more information.
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