Wordfence settings not syncing to child sites

Support
1

I have just installed the Wordfence plugin on my child sites through MainWP. I have set the settings in the extension settings within MainWP, but when I click save, it doesn’t push the settings to the child sites, I just get crosses next to all the sites in the sync window.

I have tried to whitelist the MainWP server IP on a couple of the child sites, but they still don’t sync the settings.

Also if I add a new site and chose install Wordfence and apply settings, it installs Wordfence, but then fails on applying settings.

Just wondering if I am missing something here to apply the settings, or if this is a bug/issue that needs fixing.

Thanks

1 Like
2

Hey @jonathanb

We couldn’t reproduce this issue.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

3

Hi Bojan,

The report is here https://pastebin.com/A5ypsXYK

Thanks

4

Thanks for the system report.

Can you please try updating the Wordfence extension to 4.0.9, which was released on 2022-12-14, and see if that resolves the issue?

5

Sorry I thought I had already done that, but seems not.

I have installed the update, and I am now getting green ticks when I click save settings. However it doesn’t actually sync the settings applied in the MainWP extension.

The existing settings on the website remain and are not overwritten.

6

Good first step.

On our test Dashboards, the settings do get properly synchronized to the Child Sites.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

7

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