Wordpress fatal error with Google Analytcs extension

[jmaureira (Juan)]

Hi MainWP Community,

I’m getting fatal error trying to open google analytics extension. Few days ago everything was going right. Enabling WP debug mode, I see the following message:

Fatal error : Uncaught Error: Call to undefined function Google\Protobuf\Internal\bccomp() in /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php:961 Stack trace: #0 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php(1302): Google\Protobuf\Internal\Message->convertJsonValueToProtoValue() #1 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php(1241): Google\Protobuf\Internal\Message->mergeFromArrayJsonImpl() #2 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php(1338): Google\Protobuf\Internal\Message->mergeFromJsonArray() #3 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php(795): Google\Protobuf\Internal\Message->parseFromJsonStream() #4 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/gax/src/Transport/RestTransport.php(141): Google\Protobuf\Internal\Message->mergeFromJsonString() #5 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(204): Google\ApiCore\Transport\RestTransport->Google\ApiCore\Transport{closure}() #6 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(153): GuzzleHttp\Promise\Promise::callHandler() #7 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/TaskQueue.php(48): GuzzleHttp\Promise\Promise::GuzzleHttp\Promise{closure}() #8 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(159): GuzzleHttp\Promise\TaskQueue->run() #9 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/guzzle/src/Handler/CurlMultiHandler.php(184): GuzzleHttp\Handler\CurlMultiHandler->tick() #10 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(248): GuzzleHttp\Handler\CurlMultiHandler->execute() #11 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(224): GuzzleHttp\Promise\Promise->invokeWaitFn() #12 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(269): GuzzleHttp\Promise\Promise->waitIfPending() #13 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(226): GuzzleHttp\Promise\Promise->invokeWaitList() #14 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/guzzlehttp/promises/src/Promise.php(62): GuzzleHttp\Promise\Promise->waitIfPending() #15 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/analytics-data/src/V1beta/Gapic/BetaAnalyticsDataGapicClient.php(1070): GuzzleHttp\Promise\Promise->wait() #16 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/class/class-mainwp-ga-client.php(372): Google\Analytics\Data\V1beta\Gapic\BetaAnalyticsDataGapicClient->runReport() #17 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/class/class-mainwp-ga-client.php(233): MainWP\Extensions\GoogleAnalytics\MainWP_GA_Client::get_ga_stats_int_ga() #18 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/class/class-mainwp-ga-client.php(165): MainWP\Extensions\GoogleAnalytics\MainWP_GA_Client::may_refresh_cached_ga_stats_data() #19 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/class/class-mainwp-ga-widgets.php(120): MainWP\Extensions\GoogleAnalytics\MainWP_GA_Client::may_refresh_ga_stats_data() #20 /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/class/class-mainwp-ga-widgets.php(90): MainWP\Extensions\GoogleAnalytics\MainWP_GA_Widgets->add_meta_boxes() #21 /var/www/html/wp-includes/class-wp-hook.php(324): MainWP\Extensions\GoogleAnalytics\MainWP_GA_Widgets->on_load_overview_page() #22 /var/www/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #23 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action() #24 /var/www/html/wp-admin/admin.php(237): do_action() #25 {main} thrown in /var/www/html/wp-content/plugins/mainwp-google-analytics-extension/lib/php-analytics-data/vendor/google/protobuf/src/Google/Protobuf/Internal/Message.php on line 961

I can’t figure what is causing this problem. Could you help me please?
Thanks!

[bojan (Bojan Katusic)]

Hey @jmaureira

Welcome to the MainWP community!

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

[jmaureira (Juan)]

hi Bojan!

Here is the System Report:

### Comprobación de WordPress      Necesario                                              Detectado                                    Estado   ###

MultiSite Disabled                 =true                                                  true                                         Correcto    
Método del sistema de archivos     = direct                                               direct                                       Correcto    
WordPress Memory Limit             >=64M                                                  40M                                          Advertencia 
WordPress Version                  >=6.2                                                  6.5.3                                        Correcto    

### PHP                            Necesario                                              Detectado                                    Estado   ###

Compatibilidad Exif PHP            N/D                                                    SÍ                                                       
Compatibilidad PHP IPTC            N/D                                                    SÍ                                                       
Compatibilidad PHP XML             N/D                                                    SÍ                                                       
cURL Extension Enabled             =true                                                  true                                         Correcto    
cURL Timeout                       >=300 seconds                                          60                                           Advertencia 
cURL Version                       >=7.29.0                                               7.81.0                                       Correcto    
Extensiones PHP cargadas           N/D                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
Funciones PHP desactivadas         N/D                                                    No hay funciones desactivadas.                           
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.2                                Correcto    
OpenSSL Working Status             Yes                                                    Yes                                          Correcto    
PCRE Backtracking Limit            >=10000                                                1000000                                      Correcto    
PHP Allow URL fopen                N/D                                                    SÍ                                                       
PHP Max Execution Time             >=30 seconds                                           60                                           Correcto    
PHP Max Input Time                 >=30 seconds                                           60                                           Correcto    
PHP Memory Limit                   >=256M                                                 256M                                         Correcto    
PHP Post Max Size                  >=2M                                                   128M                                         Correcto    
PHP Safe Mode Disabled             =true                                                  true                                         Correcto    
PHP Upload Max Filesize            >=2M                                                   128M                                         Correcto    
PHP Version                        >=7.4                                                  8.1.2-1ubuntu2.17                            Correcto    
SSL Extension Enabled              =true                                                  true                                         Correcto    
SSL Warnings                       = empty                                                                                             Correcto    

### MySQL                          Necesario                                              Detectado                                    Estado   ###

Codificación del cliente de MySQL  N/D                                                    utf8                                                     
Modo de MySQL                      N/D                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.6.16-MariaDB-0ubuntu0.22.04.1             Correcto    

### Configuración del servidor     Valor detectado                                     ###

Aceptar contenido                  text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Aceptar el contenido del juego de caracteresN/D                                                    
Agente de usuario                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
Arquitectura                       64		 bit                                               
Conexión automática al servidor    Prueba de respuesta correcta.                          
Hora de la solicitud               1715960598                                             
HTTPS                              ACTIVADO                                               
Interfaz de la pasarela            CGI/1.1                                                
Protocolo del servidor             HTTP/1.1                                               
Sistema operativo                  Linux                                                  
Software del servidor              Apache/2.4.52 (Ubuntu)                                 
Uso de memoria                     9.92 MB                                                

### Ajustes de MainWP Dashboard    Valor detectado                                     ###

Activadas las actualizaciones automáticas avanzadas de pluginsSí                                                     
Activadas las actualizaciones automáticas avanzadas de temasNo                                                     
Activadas las actualizaciones automáticas avanzadas del núcleo de WPNo                                                     
Activadas las copias de seguridad heredadas de MainWPNo                                                     
Activado el seguimiento básico del tiempo de actividadSí                                                     
Activado el seguimiento de la salud del sitioSí                                                     
API REST activa                    No                                                     
Número de sitios conectados        4                                                      
Número máximo de comentarios                                                              
Número máximo de entradas a mostrar                                                       
Número máximo de páginas a mostrar                                                        
Optimize data loading              No                                                     
Peticiones máximas simultáneas     4                                                      
Peticiones máximas simultáneas de instalación y actualización                                                       
Peticiones máximas simultáneas de sincronización                                                       
Peticiones máximas simultáneas por IP1                                                      
Retraso mínimo entre peticiones    200                                                    
Retraso mínimo entre peticiones a la misma IP1000                                                   
Sistema principal de copia de seguridadCopias de seguridad heredadas de MainWP                
Tolerancia para los plugins/temas abandonados                                                       
Usar WP Cron                       No                                                     
Versión de MainWP Dashboard        Latest: 5.0.3.2 | Detected: 5.0.3.2 Correcto           

### Extensiones                    Versión                                                Licencia                                     Estado   ###

Activity Log for MainWP            2.1.1                                                                                                           
Advanced Uptime Monitor Extension  5.3                                                    Activo                                       Correcto    
Dashboard Lock                     5.0.1                                                  Activo                                       Correcto    
MainWP Bulk Settings Manager Extension5.0                                                    Activo                                       Correcto    
MainWP Cache Control Extension     5.0                                                    Activo                                       Correcto    
MainWP Client Reports Extension    4.0.14                                                 Activo                                       Correcto    
MainWP Comments Extension          5.0                                                    Activo                                       Correcto    
MainWP Cost Tracker Assistant Extension5.0.2                                                  Activo                                       Correcto    
MainWP Custom Post Type            5.0.1                                                  Activo                                       Correcto    
MainWP Database Updater Extension  5.0.1                                                  Activo                                       Correcto    
MainWP Domain Monitor Extension    5.0.1                                                  Activo                                       Correcto    
MainWP Favorites Extension         5.0                                                    Activo                                       Correcto    
MainWP Google Analytics Extension  5.0.1                                                  Activo                                       Correcto    
MainWP iThemes Security Extension  5.0                                                    Activo                                       Correcto    
MainWP Lighthouse Extension        5.0.1                                                  Activo                                       Correcto    
MainWP Maintenance Extension       5.0                                                    Activo                                       Correcto    
MainWP Pro Reports Extension       5.0.1                                                  Activo                                       Correcto    
MainWP Rocket Extension            5.0.1                                                  Activo                                       Correcto    
MainWP SSL Monitor Extension       5.0                                                    Activo                                       Correcto    
MainWP Staging Extension           5.0.1                                                  Activo                                       Correcto    
MainWP Time Tracker Extension      5.0.1                                                  Activo                                       Correcto    
MainWP UpdraftPlus Extension       5.0                                                    Activo                                       Correcto    
MainWP Vulnerability Checker Extension5.0                                                    Activo                                       Correcto    
MainWP White Label Extension       5.0                                                    Activo                                       Correcto    
MainWP WooCommerce Status Extension5.0.2                                                  Activo                                       Correcto    
MainWP WordPress SEO Extension     5.0                                                    Activo                                       Correcto    

### Plugin                         Versión                                                Estado                                    ###

Activity Log for MainWP            2.1.1                                                  Activo                                       
MainWP Client Reports Extension    4.0.14                                                 Activo                                       
MainWP Dashboard                   5.0.3.2                                                Activo                                       
Yoast SEO                          22.7                                                   Activo                                       

[bojan (Bojan Katusic)]

Thanks for the system reports.

Error seems to be coming from the call to undefined function Google\Protobuf\Internal\bccomp() .

Can you please check with your hosting provider if the BCMath PHP extension is enabled on your Dashboard site?

[jmaureira (Juan)]

Perfect!

I’ve installed that php module and now it seems working right.

Thanks!