Licence not activated (Extensions)

[daveb444 (Dave)]

I’ve updated to 5.0 - and I quite like it - but in my extensions panel, most of my extensions say “License not activated”. If I click the license icon - it tells me that “A customer account does not exist for this API Key.” And yet it does (or has prior to updating to 5.0)

I have:

1. clicked on Validate MainWP Main API key (with success)
2. Clicked on Install extensions
3. Clicked on Activate Extensions (with no success)

Please advise…

Thanks.

[kwcjr (Keith Crain)]

Hey @daveb444, I had this issue on on of my test environments as well; Can you try to deactivate and reactivate extensions on WP > Plugins page & and try activate licenses again?

[daveb444 (Dave)]

Hi Keith,
I tried that with no luck.
I also tried deleting one of the extensions altogether, to see if reinstalling would do the trick. But when I go to “Install Extensions” it says “a customer account does not exist for this API key”.

But - when I click “Activate Extensions” it says “MainWP main API is valid!”

Thanks man…

Dave

[bojan (Bojan Katusic)]

Hey @daveb444

We may need to refresh your Extension API key.

For that, we will need your mainwp.com email address or username.

Click on my name, and then Message to send me a private message with that information.

[bojan (Bojan Katusic)]

We’ve refreshed @daveb444 's Extension API Key, and he’s informed me that it has solved the issue.