WP Staging issues - cannot log in

iaeon · November 21, 2020, 9:21pm

I have tried three WP Staging installs.
1st did not get beyond ‘Array’ displayed. Only db tables were installed
2nd (different site) install failed with error below.
3rd (again a different site) completed install. BUT I am running NGINX on all sites.

I normally have the following NGINX configuration directive. Whilst this is active I cannot log in to or otherwise access the staging site:
rewrite /$ /index.php break;

To get to the staging site I have to empty the existing NGINX configuration and insert this:
location /stage{
try_files $uri $uri/ /stage/index.php?$args;
}

Anyone got any ideas of what NGINX directives would allow BOTH the main and /stage site to work?

Oh, and below is the error returned on my second install attempt (MainWP child WAS installed)

Something went wrong! Error: MainWP Child plugin not detected. First, install and activate the plugin and add your site to your MainWP Dashboard afterward. If you continue experiencing this issue, check the child site for known plugin conflicts, or check the MainWP Community for help… Please try again.
<<

bogdan · November 22, 2020, 1:03pm

Hi @iaeon,

thanks for reaching out.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

iaeon · November 22, 2020, 4:47pm

This is the report from the MainWP site. The hosting environment is fundamentally the same as the sites I have tried using WP Staging on.


### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.2.1                                                4.1.2.1                                      Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP Clone Extension             4.0.1                                                  API License Active                           Pass        
MainWP Staging Extension           4.0.1                                                  API License Active                           Pass        
MainWP Sucuri Extension            4.0.8.1                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.3                                                  API License Active                           Pass        
WordPress                          
WordPress Version                  >=3.6                                                  5.5.3                                        Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP                                
PHP Version                        >=5.6                                                  7.2.18                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   8M                                           Pass        
PHP Post Max Size                  >=2M                                                   8M                                           Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.35.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.1f                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.2.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             opcache_get_status,                                    
PHP Loaded Extensions              Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL                              
MySQL Version                      >=5.0                                                  5.5.62-0ubuntu0.14.04.1                      Pass        
MySQL Mode                         NOT SET                                                
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    nginx/1.14.2                                           
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              OFF                                                    
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       13.35 MB                                               
Request Time                       1606063443                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              86                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return  50                                                     
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Akismet Anti-Spam                  4.1.7                                                  Inactive                                     
Duplicator                         1.3.40                                                 Inactive                                     
Hello Dolly                        1.7.2                                                  Inactive                                     
MainWP Dashboard                   4.1.2.1                                                Active                                       
MainWP Remote Backup Extension     1.1                                                    Inactive                                     
UpdraftPlus - Backup/Restore       1.16.36                                                Active

iaeon · November 22, 2020, 5:27pm

And here is a copy / paste from the MainWP Child site which has WP Staging on it that works, but only if the live site is disabled via an NGINX configuration setting as above.

Configuration du serveur Valeur nécessaire Valeur État
MAINWP CHILD
MainWP Child Version 4.1.2 4.1.2 Pass
MainWP Upload Directory
/var/www/vhosts/domain.tld/httpdocs/wp-content/uploads/mainwp/ Writable Writable Pass
WordPress
WordPress Version >=3.4 5.5.3 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
Méthode FileSystem = direct direct Pass
Réglages PHP
PHP Version >=5.6 7.2.18 Pass
Mode PHP Safe désactivé Arrêt
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 16M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 8M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.35.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.0.1f Pass
Réglages MySQL
MySQL Version >=5.0 5.5.62-0ubuntu0.14.04.1 Pass
Information sur l’archive de sauvegarde
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true true Pass
Informations du serveur
Répertoire racine WordPress /var/www/vhosts/domain.tld/httpdocs/
Nom du serveur domain.tld
Logiciel du serveur nginx/1.14.2
Système d’exploitation Linux
Architecture 64 bit
Adresse IP du serveur 188.165.73.165
Protocole du serveur HTTP/1.1
Hôte HTTP www.domain.tld
HTTPS Arrêt
Connexion automatique du serveur Corps de réponse HTTP non attendu :
Agent utilisateur Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_5) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.193 Safari/537.36
Port du serveur 80
Interface de passerelle CGI/1.1
Utilisation de la mémoire 85.56 MB
URL complète http://www.domain.tld/wp-admin/plugins.php
Temps de requête 1606065682
Accepter le contenu text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.9
Jeu de caractère accepté pour le contenu N/D
Exécution actuelle du nom de chemin du script /var/www/vhosts/domain.tld/httpdocs/wp-admin/options-general.php
URI de page courante /wp-admin/options-general.php?page=mainwp_child_tab
Adresse distante 82.37.11.178
Hôte distant N/A
Port distant 52916
Information PHP
PHP autorise les URLs fopen Marche
Support PHP Exif Oui ( V7.2.)
Support PHP IPTC Oui
Support PHP XML Oui
Fonctions PHP désactivées opcache_get_status,
Extensions PHP chargées Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
Iinformation MySQL
Mode MySQL Non défini
Encodage client MySQL utf8
WordPress PLUGINS
Akismet Anti-Spam 4.1.7 Inactif
Auto Thickbox 3.5 Inactif
Contact Form 7 5.3 Active
Custom Sidebars 3.2.3 Active
Easy FancyBox 1.8.18 Active
Event Calendar 3.1.4 Inactif
Event Calendar Widget 3.1.4 Inactif
Google Universal Analytics 2.4.3 Active
Hello Dolly 1.7.2 Inactif
ICS Calendar v1.6.8 Inactif
Limit Login Attempts 1.7.1 Active
MainWP Child 4.1.2 Active
NextGEN Gallery 3.3.20 Active
pageMash 1.3.0 Inactif
postMash 1.2.0 Inactif
Really Simple CAPTCHA 2.0.2 Active
Themify Portfolio Post 1.1.5 Active
Themify Updater 1.2.7 Active
UpdraftPlus - Backup/Restore 1.16.36 Active
Wordfence Security 7.4.12 Active
WP CODA 1.0 Inactif
WPML Multilingual CMS 2.0.4.1 Inactif
WP STAGING 2.7.8 Active

bogdan · November 23, 2020, 12:36pm

Hi @iaeon, thank you for getting back to me.

I reviewed reports and both look ok to me.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

system · December 23, 2020, 12:36pm

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